#1 in Customer Service and Quality.
“Our customers want a well-built, trouble-free pool. And that is what Pools & More provides.”
– Murray Fasken, CBP PRESIDENT
Murray oversees all management and construction aspects of PMI, and the design and sales of in-ground pools. Murray is also a pool owner himself. He has an extensive background and education in engineering, construction, and soil mechanics, and has been in the industry for 20 years. He holds certificates from The Association of Pool & Spa Professionals (APSP) including the paramount Certified Pool and Spa Building Professional (CBP) and has completed Bio Guard’s Chemical College.
Murray truly believes that when any of his employees are on the job or at a customer’s home providing service that they are a direct extension of him. Murray’s two sons, Andrew 17 and Elliott 15, have both been working for PMI since the age of 10. Please always feel comfortable to contact him as he is always happy to help, and if he does not know the answer, you can be sure he knows how to find it.
Meet The Crew
With over 140 years of experience combined, this team can make having a pool not only a dream come true, but a place where you can make wonderful lifetime memories.
We Take Training Seriously.
All of our staff participates in training from The Association of Pool & Spa Professionals (APSP). We have not one but two Certified & Spa Building Professionals (CBP) on our staff and we have 7 Certified Pool & Spa Operators (CPO). We also have several Certified Maintenance Professionals, Certified Retail Professionals, Certified Sundance Spa Repair Technicians, and almost all of us have completed Bioguard chemical college. Recently our service department was trained and certified with Jacks Magic. All this to say, we are the only pool builder in the area with the experience AND education to ensure your pool is built well.
Chief Operation Officer, Construction Manager | CBP | CPO | CMS
Warren joined our team of service professionals in May of 2013 as a part-time field service technician, servicing and maintaining customers’ pools and spas. He worked through the ranks all the way to the top in 5 years and has proven himself invaluable! Warren brings to our team years of problem-solving, organizational skills, and tireless work ethic, he learned through his many years as a Law Enforcement Officer and S.W.A.T. negotiator. Warren’s value to our team and customers is paramount in providing the best possible service. Warren has obtained a Certification as a Certified Pool & Spa Building Professional (CBP), Certified Pool & Spa Operator (CPO), and Certified Maintenance Specialist (CMS) through The Association of Pool & Spa Professionals (APSP). Warren is happily married and has one son.
CPO | Sales Manager
Jan manages customer relations, handles sales of in-ground pools with Mr. Fasken, above ground pools, spas and shares the day-to-day operations of the retail store with Jennifer. She also is a 14-year pool and spa owner. She holds her Certified Pool & Spa Operator (CPO) certificate from The Association of Pool & Spa Professionals (APSP), has completed Bio Guard’s Chemical College, and has countless hours of on the job training. Jan has 7 years of experience with Pools & More, but over 30 years experience of customer sales and service and looks forward to helping you with all your pool needs. She never gets tired of seeing the look on a customer’s face when they see one of her customer 3D pool drawings. She is happily married with two children and lots of grandchildren.
Jennifer joined Pools and More in 2005 and has completed Bio Guard’s Chemical College. She handles payroll, accounts payable, accounts receivable, inventory, and receiving aspects of the company. Jennifer is the “glue” that binds it all together and she makes sure we all walk a straight line. If she does not know the answer you can be sure her determination will ensure she finds the answer. Jennifer has two children and two grandchildren who keep her busy!
Melissa joined Pools & More in 2019 and brings a strong background in Business Management, Customer Service, and Accounting. She is currently learning all areas of the business, looking to improve service for our valued customers. Melissa will also be working to increase our Social Media presence and Marketing efforts. Melissa is happily married with 3 kids and 3 dogs.
Senior Customer Service Specialist
Tammy has been in the industry for 24 years and with PMI since 2012. She is well versed in all aspects of both above ground and in ground swimming pools. She has acquired her Certified Pool & Spa Operator (CPO) certificate from The Association of Pool & Spa Professionals (APSP), completed Bio Guard’s Chemical College and continues her industry education on a regular basis. We are excited to add her years of experience and have her on the same path of training Pools & More feels is so important. Tammy is a proud mother and grandmother and enjoys spending time with her family.
Customer Service and Warranty Specialist
Amy is our newest team member, but brings an in-depth knowledge to the pool business with 13 years experience. She will be a great asset to our Customer Support team. Amy just moved back to Paris after 19 years away. She has 1 daughter and enjoys fishing and spending time with friends and family.
Jessi started in the field as a service tech, however she showed her devotion, dedication, knowledge and eagerness to advance in the company. In late 2018 she became our Service Manager overseeing all service and repairs. She currently holds her Certified Retail Professional (CRP) and Certified Pool & Spa Operator (CPO) certificate from The Association of Pool & Spa Professionals (APSP), is a Certified Sundance Spa Repair Technician, and completed Bio Guard’s Chemical College. She continues her industry education on a regular basis. Jessi has a loving husband, son and daughter. In their spare time, they enjoy the outdoors. Their kids keep them very busy with marching band, tennis, and volleyball.
Senior Service Technician
Cameron is a 2 year veteran of the industry. He is a very driven and dedicated young man, taking college classes in the evening and working full time. Cameron has acquired his Certified Pool & Spa Operator (CPO) certificate from The Association of Pool & Spa Professionals (APSP), he is a Certified Sundance Spa Repair Technician, he completed Bio Guard’s Chemical College and continues his industry education on a regular basis Cameron excels at shining a pool, getting the chemistry correct, changing a pump and much more. He is an asset to our business, our company family and to those he takes care of their pools. In his spare time, Cameron likes to hunt and fish with his family and friends.
Pool Maintenance Specialist
David is our Senior Pool Maintenance Specialist. David is attentive to detail, a quick learner, and possesses the can-do attitude that helps us to continue to provide the professional service we expect and our customers deserve. He has completed Bio Guard’s Chemical College and continues his industry education. In his spare time, David enjoys to work on cars. He has a loving wife and children that go with him to car shows, fishing, and drag racing.
Senior Crew Leader
Tony has been with Pools & More for more than 12 years. He has proven to be an expert in all areas of pool construction, leak detection, pool renovations and just about anything you can throw at him. Tony is happily married with two young sons. You can be sure he will do his best to please you and provide a quality product, with the same focus and drive as Mr. Fasken!
Miguel has been with Pools & More for 12 years. He has seen and done it all, and is never afraid to take on a new challenge. An incredibly hard working person – you can be certain that if he is assigned to your new swimming pool, he will attack it with vigor and an eye for quality. Miguel is happily married with 5 children.
Lucas (Sevi) Severino
Sevi has been with Pools & More for 8 years. He joined the team as a helper in construction and has advanced to Crew Leader. Sevi takes pride in his work and continues to enhance his education by taking on new projects and working with new people. In his free time, he enjoys spending time with his friends.
CPO | Service Technician
Ralph joined our team of service professionals several years ago bringing to us and our customers’ exemplary customer service, and a “can do” attitude. Ralph is another one of our field service technicians, servicing and maintaining customers’ pools and spas. Ralph is also our pool cleaner technician. Ralph’s attention to detail lets our customers feel assured that if there is a problem it will be resolved. In a very short time Ralph has become a very important and valuable addition to our team. Ralph attained his Certified Pool & Spa Operator (CPO) certificate from The Association of Pool & Spa Professionals (APSP) in 2016. He is also happily married and likes to go camping.
Andrew has been a part of the Pools and More team since his birth. He spends his summers working in the service dept. with our techs. As a high school Junior, he has more knowledge about the pool and spa business than most people three times his age. You could say this business is in his blood. He is a hard worker and will take pride in caring for your pool and/or spa.